FAQs

Help Center

Last updated: October 17, 2025

Welcome to Trend Archive’s Help Center! This is your go-to spot for everything you need to know about our products, how to order, shipping, returns, payments, and more. If you have questions or need help, our support team is available by email, live chat, or phone. Check out the FAQs below or reach out for personalized assistance.

General Questions

1. What does Trend Archive offer?

Trend Archive focuses on high quality products that blend stylish design with practicality. Our collection includes shirts, belts, ties, and more crafted to elevate your wardrobe and lifestyle.

Ordering and Payments

2. How do I place an order?

  1. Browse and select your required product.
  2. Add to cart and checkout.
  3. Enter shipping and payment info.
  4. Confirm order and receive email confirmation.

3. What payment methods do you accept?

We accept:

  • · Visa, Mastercard, American Express, Discover
  • · Google Pay, Shop Pay
  • · UnionPay, Maestro, ELO, Diners Club

Payments are processed securely through Shopify. See our Payment Policy.

4. Can I cancel or modify my order?

  • · Before Shipping: Email support@trendarchive.store with order number to cancel or change.
  • · After Shipping: Orders cannot be changed or canceled. See our Refund and Return Policy for returns.

5. Shipping and Tracking

  • · Handling Time: 1 to 2 business days
  • · Transit Time: 2 to 6 business days
  • · Total Delivery: 3 to 8 business days
  • · Carriers: USPS, FedEx, DHL

See our Shipping Policy.

6. Can I track my order?

Yes. You’ll get a tracking number via email or text. Track on our “Track Your Order” page or the carrier’s site.

7. Why isn’t my tracking updating?

If tracking hasn’t changed for 3+ business days, contact us at support@trendarchive.store with your order number. We’ll check with the carrier.

8. Can I change my shipping address?

  • · Before Shipping: Email support@trendarchive.store with updated address and order number.
  • · After Shipping: Address can’t be changed. Double-check before checkout.

Returns and Issues

9. What is your return and exchange policy?

  • · Eligibility: Unused, undamaged, in original packaging, with proof of purchase.
  • · Returns: Full refund to original payment after inspection.
  • · Exchanges: Not offered. Place a new order instead.

Start a return by emailing support@trendarchive.store. See our Refund and Return Policy

10. What if I receive a damaged or incorrect item?

Email support@trendarchive.store within 5 business days with order number and photos (include packaging if damaged). We’ll replace or refund as per policy. Claims after 5 business days may not be accepted.

International and Contact

11. Do you ship internationally?

No, Trend Archive ships only within the U.S. For inquiries, email support@trendarchive.store